For any collaboration inquiries please email firstname.lastname@example.org and we’ll connect you with the proper contact.
We ship via Canada Post. We do not ship to Northwest Territories, Nunavut and Yukon, but all other territories are fair game! Quebec is coming soon!
Shipping costs $15 CAD, but it’s on us with orders $50 CAD or more! 🎉
After you’ve checked out, orders take 1-2 business days to be processed and 5 to 10 business days to be delivered. We will send you your tracking number ASAP via email.
Orders made on the weekends will usually be processed on Mondays and take 5-10 business days to be delivered after processing. We will send you your tracking number ASAP via email.
If the address on your order is wrong, email email@example.com ASAP so we can help you update it. We’ll be with you every step of the way, so don’t stress.
Your card will be charged when your order ships. Orders take 1-2 business days for processing - you will see the charge on your statement after the processing period.
If your payment was declined, double check that your billing address, expiration date and card verification number are all correct. If it’s still getting declined, we recommend using a different card or checking with your bank to verify that your info is up-to-date.
Just a quick heads-up before we get to the simple stuff, Custom Sample Kits are not eligible for returns or refunds.
If you need to return an item from any other Kit, the remaining product(s) you keep no longer qualify for the kit discount and go up to full price. Your refund will reflect this price change. If you have any questions or concerns about this, please don’t hesitate to reach out. We’re here to help!
Want to return something else from our site? If you don’t love it, we’ll take it back within 30 days. No questions asked. Just email firstname.lastname@example.org with your receipt, and we’ll take it from there.
Also - if you have a sec - help a sister out, and let us know why you didn’t like the product so that we can improve the experience for you next time.
Send over a photo to email@example.com, and we’ll help you out with this ASAP. Helpful hint: If you include your order number in that email, things can move faster!
All of our products are color safe and free of parabens, gluten, and harmful sulfates. We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.
You can always purchase from this website, your local salon that carries Verb (which you can locate here), or you can visit Sephora.com to find a Sephora that carries Verb near you!
Most of our products are vegan! Here are the few exceptions: Sculpting Clay and Forming Fiber contain beeswax and lanolin, as they are natural derivatives that provide hold to the hair. Ghost™ Hairspray is also formulated with lanolin. Ghost Dry Oil™ and Ghost Dry Oil Disco Edition™ both contain hydrolyzed silk to give hair that high shine we all love. The Reset line contains honey which locks in moisture and encourages hair growth by reducing breakage and strengthening hair follicles.
No way - we believe animals make terrible test subjects.
Everything in our line is recyclable (although most people find the packaging hard to throw out).
Our products are color safe and keratin safe, with the exception of our Sea collection, which is formulated with sea salt.
We use the same light Grapefruit Oatmeal fragrance for all of our products. Please email firstname.lastname@example.org for any questions you may have on allergens.
Yeah! We have videos you can watch here. We also have lots of useful info on each product’s dedicated website page.
The only way to ensure your products are authentic is to buy them from our website, Sephora or any of the locations found on our salon locator here.
Contact your distributor, and they’ll hook you up! Not sure who your distributor is? Click here.
We have a few different options for salons to bring on the line. Please email your distributor for more information.
We’d love to add you! Shoot us an email at email@example.com with your salon’s name and address, and we’ll get you up there ASAP.
Collaborations + Affiliates
For any collaboration inquiries please email firstname.lastname@example.org, and we’ll connect you with the right team.