FAQ

basics

we are sorry to hear you received a damaged order. please send us an email with the order number and a photo of the damaged item(s) to info@verbproducts.com. we will then connect with you to remedy the situation to the best of our ability. 

you can purchase our full range of products on this website, or you can visit one of our retail partners: sephora.com, ulta.com and amazon.com

you can also check to see if your local salon carries Verb here.

discount codes may not be combined with other discounts or promotions. discounts are applied at checkout.

for collaboration inquiries, please email info@verbproducts.com

shipping

we ship anywhere in the US via FedEx Standard Ground. Additional costs apply for Alaska and Hawaii. we do not ship to PO Boxes.

please note at this time we do not offer shipping to Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories. 

for any further questions, please contact our customer service team.

shipping to the contiguous US is $8. orders of $40 or more ship free. 

shipping to Alaska and Hawaii is a flat rate of $35.

after you place your order, it takes 1-2 business days to be processed. a tracking number will then be sent to your email. please allow 5-10 business days for your order to be delivered after tracking is sent.

orders made on the weekends will be processed on the following Monday. a tracking number will then be sent to your email after the order is processed.

if you can’t locate your package after your tracking status has been updated to “delivered,” please contact info@verbproducts.com with your order information. 

if the address on your order is wrong, email info@verbproducts.com asap with the correct address and we will make an effort to update the package before it ships.

unfortunately, at this time we do not offer international shipping. we will update this page and send an announcement when that changes.

billing

your credit card will be charged when your order ships. orders take 1-2 business days for processing before shipping.

if your payment was declined, double-check that your billing address, expiration date and card verification number are all correct. 

if your credit card is still getting declined, we recommend using a different card or checking with your bank to verify that your information is up-to-date.

we accept Visa, Mastercard, Discover, American Express, Apple Pay, Amazon Pay and Google Pay. we also accept Verb gift cards, which can be purchased here.

we offer alternative payments through Shop Now, Amazon Pay, PayPal, Klarna and AfterPay.

returns

once an order is placed, an item cannot be added or removed.

if you wish to return product(s) in your order please email info@verbproducts.com with your receipt and the reason you are requesting a return.

custom sample kits are not eligible for returns or refunds.

if you need to return an item from a kit, the remaining product(s) you keep no longer qualify for the kit discount and go up to full price. your refund will reflect this price change. 

if you have any questions or concerns, please don’t hesitate to reach out. 

we are unable to accept returns purchased outside of verbproducts.com. 

if you would like to return a product that was purchased through authorized retailers, we suggest you check their return policies.

if you purchased Verb products at a salon, please contact the salon for their return policy.

contact info@verbproducts.com with your order number, and we will check if the order is still eligible for  cancellation.

Verb rewards

Verb rewards is a program we created to thank you for being a loyal customer. for every $1 you spend as a rewards member, you'll receive 1 point, which you can use to redeem free products and discounts on future orders.

for more information please visit our rewards page.

visit our rewards page here and follow the instructions to sign up.

once you have logged in, you will be brought to your account page. You can then click the “redeem now” button to see the different prize options available. 

you will also have the ability to apply points directly on your order at checkout.

yo use your points you must hit a minimum spend amount as follows:

yo get $10 off you must spend $30.00 or more

yo get $30 off you must spend  $50.00 or more

yo get $40 off you must spend $60.00 or more

you should receive your points 24-48 hours after placing your order. if you make a purchase that qualifies you to move up a tier, the new tier will be reflected on your account once the order is finished processing. 

contact us at info@verbproducts.com if you have any questions regarding this process.

yes! you automatically receive 100 points once you sign up, which can be redeemed for $10 off any purchase of $30+. 

discount codes can be applied to custom and value kits. this excludes gift cards, select kits and other exclusions that may apply.

yes, you are able to use a discount code and redeem a free product within the same order. however, only one discount code can be applied per order.

if you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your account.

yes, your refund will be credited back depending on how you paid for your items. if you used points to make your purchase they will be issued back to your Verb rewards account. money spent will be credited back to your original payment method.

yes, if you would like to return a product that you redeemed with your rewards points, you will be refunded the points back to your rewards account. 

in order to earn points on a post, you must make sure that your Instagram account is public at the time of posting. you must also tag @verbproducts in your post and limit any additional tags to no more than four other Instagram accounts. lastly, you are only able to earn points on one post a week. if you followed all of these guidelines and still did not earn points, please reach out to us at info@verbproducts.com.

send us an email at info@verbproducts.com, and we'll update your account with your new username. 

get to know the products

all of our products are free of parabens, gluten and harmful sulfates. you can learn more about ingredients, claims and usage on our dedicated product pages.

most of our products are vegan, with the following exceptions: ghost dry oil, ghost dry oil disco edition, sculpting clay, forming fiber, reset clarifying shampoo, strong hair spray, ghost hair spray and reset sealing mist.

no, we do not test on animals and all our products are PETA-Certified.

most of our standard packaging is recyclable. please check your local recycling guidelines for more information.

our products are keratin safe with the exception of our sea collection, which is formulated with sea salt.

we use the same grapefruit and oatmeal fragrances for all of our products. 

please email info@verbproducts.com for any questions you may have on allergens.

you can watch tutorial videos here. please also visit our dedicated product pages for more information about specific products.

yhe only way to ensure your products are authentic is to buy them from our website, Sephora, Ulta, Amazon or any of the locations found on our salon locator here.

salons

first, thanks for your interest in carrying Verb at your salon. You can purchase all of our products plus exclusive kits through your local distributor and on saloncentric.com

if you need help locating another distributor, click here or email us at nfo@verbproducts.com.

no, we work with our committed distributors to fulfill salon orders. all salon orders can be placed through the distributor closest to you.

exclusive professional intro offers are also purchased through distributors.

strong product knowledge is the best way to learn how to utilize our products or sell them in your retail space. verbpartners.com is full of great resources and information about all of our products.

for further questions, feel free to contact us at info@verbproducts.com.

yes, verbpartners.com provides downloadable assets to use in your salon or on social media. this site also offers more information about our products. 

we have a few different options for salons to integrate Verb products. please email your distributor for more information. 

we’d love to add you! Send us an email at info@verbproducts.com with your salon’s name and address, so we can add you to the registry.

wholesale

you can apply to be a Verb retailer through our wholesale website, click here to get started.

stylists can purchase wholesale through a local distributor.

please reach out to our wholesale team at info@verbproducts.com.

collaborations and affiliates

amazing! send us an email at friends@verbproducts.com, and we’ll be in touch with you shortly.

we are currently revamping our Verb friends affiliate and ambassador program which will have its own section dedicated to stylists. once signed up you will receive a link and promo code for your clients to use when shopping at verbproducts.com, which will earn you a stylist only commission. you will also have exclusive access to product launches, promotions, product testing and more! 

once the new program is up and running, we will make an announcement on our platforms. confirm that you are subscribed to our emails and follow us on Instagram @verbproducts for updates.

gift cards

1) open your gift card email and click on "redeem your gift card,” this will take you to your unique gift card page. here, you can see your code and remaining gift card balance.

2) on your gift card page, copy your unique code by clicking on the clipboard check icon. click “start shopping” and add items to your cart.

3) at checkout, paste or enter your unique e-gift card code.

4) click "apply" to apply e-gift card amount to your order. If a purchase exceeds the amount of the e-gift card, the remaining balance must be paid with a credit card or other available payment method. unused dollars may be applied toward future purchases.

5) We suggest keeping track of what you’ve spent so you know the balance on the card. 

If you have any questions about your card contact us at info@verbproducts.com.

yes, you are able to use multiple Verb e-gift cards on a transaction.

when you purchase an e-gift card, you’re not able to add someone else as the recipient. we suggest you forward the e-gift card from your email address so the recipient knows who it’s from.

giveaways

you can only have one (1) entry per giveaway.

If you win one of our giveaways, our team will reach out directly to you via email. If you didn’t win, don’t fret! We’ll have plenty more in the future.

share details about your shipping policies, item returns, or customer service.

promotions

our custom/value kits already provide a 20% discount. for this reason, a further discount or promotional code can’t be applied.

for any questions, reach out to customer support by emailing info@verbproducts.com.

unfortunately, at this time our sales, promos, and/ or storewide discounts can't be combined with reward codes. 

other

if you don’t see an answer to your question above, please reach out to our customer service team at info@verbproducts.com. thank you.